Ticketing Information
Box Office Overview
Location:
- 224 E Houston St. San Antonio, TX 78205
Hours:
- Thurs: Noon - 5pm
- Fri: 10am – 5pm
- Mon, Tues, Wed, Sat, Sun: Show dates only, open three hours prior to ticketed time.
- Shows with a start time of 1pm or earlier, open two hours prior to ticketed time.
- During the hour prior to performance time, we are unable to sell tickets to future performances. Should an exception be made at our discretion during a slow period, you may be asked to step aside until we can assist all patrons attending the performance at that time.
Note: The ATG Entertainment Box Office at The Espee is open show dates only, three hours prior to ticketed time.
Payment Methods:
- Cashless Transactions Only. Checks are not accepted. (Visa, MC, Amex, Discover)
Ticket Fees:
- Effective July 1, 2024, ticket fees will be charged for all in-person transactions at the Majestic & Empire Box Office and The Espee.
Contact:
- Phone Number: 1-888-246-3185
- Email: [email protected]
Purchase Methods
Authorized Ticket Sources
- Online: MajesticEmpire.com, BroadwayInSanAntonio.com
- In Person: Venue Box Office
- By Phone: 1-888-246-3185
Third Party Ticket Purchase Policy
The Majestic Empire Theatre website (MajesticEmpire.com), our call center (1-888-246-3185), and in person sales at the box office are the only official sources for tickets for shows and events at the Majestic Theatre and the Charline McCombs Empire Theatre. We highly recommend that guests purchase only from official sources. Tickets from unauthorized sources carry the risk of being counterfeit, stolen or invalid. The Majestic & Empire Theatres are not responsible for tickets purchased through unauthorized ticket outlets and will not be able to check the validity of tickets purchased from third-party vendors.
Information
Ticket Return and Exchange Policy
All sales are final, and there are no exchanges or refunds.
In the event of a cancellation, refunds will be automatically distributed to the original purchaser.
In the event of a postponement or rescheduling, refunds are not automatically distributed but may be requested depending on the show.
Will Call
Will call tickets are held at the box office. Tickets are available for pickup prior to or on the day of the performance, depending on the show. Please note that a photo ID matching the name on the order is required for guests to retrieve tickets.
Mobile Tickets
Broadway season tickets:
- Broadway season subscribers can access their mobile tickets through their account on the Broadway Across America website; they can then be saved to your Apple or Google wallet should you choose to do so. For transferred tickets, please allow 15-30 minutes for the barcode to refresh before attempting to scan it at the door.
All events and non-subscriber Broadway tickets:
- Tickets are sent via email as a PDF attached to the invoice. This attachment is at the very top or bottom of the email depending on your mobile device, and must be presented upon arrival to be scanned in. Printed PDFs will also be accepted at the door. Screenshots will not work as they can distort the barcodes.
For select shows, printed tickets may be requested at the box office for $1 per ticket.
Accessible Seating
Guests requiring accessible seating can purchase through MajesticEmpire.com or at the venue box office. Please visit our accessibility page for more information and accommodation requests.
Children / Age Restriction
Everyone, regardless of age, must have a ticket (unless otherwise advertised). Please check the event ticket policies at the time of purchase. Children under the age of 15 must be accompanied by an adult.
Children will not be permitted into the venue for shows with age restrictions above 15 years old. They are not allowed to be accompanied by an adult into shows with these age restrictions unless otherwise stated.
Discounts
Any and all discounts are up to discretion of each show and vary show-to-show. Rush tickets, when offered by the show, are subject to availability. When available, they will be sold at the box office. A valid ID must be presented, without which the offer may be revoked. It will be noted if rush tickets are available in advance; otherwise, they are sold two hours before each scheduled curtain.
Presale
All presales are online only. Presale codes cannot be used in person at the box office. To join our email list and gain access to select presales, sign up here.
VIP
Package descriptions are listed prior to purchase when selecting your seat. Communication regarding VIP packages and instructions will be sent out within the week prior to the show.
ATG Select Seats
ATG Select seats are premium tickets to some of the most popular locations in our venue. Utilizing market-driven pricing, we ensure patrons have direct access to the best seats in the house. These seats do not include any packages, VIP or hospitality upgrades. Any upgrades available may be added to your order after placing ATG Select tickets into your cart, and will be noted as add-ons or upgrades.
